Terms of Service

Last updated: 28 September 2026

1. About us

This website and online store are operated by SHAKE PAWS LTD (“Shake Paws”, “we”, “us” or “our”).

Our company details are:

SHAKE PAWS LTD
Company number: 14128123
Registered office: C/O Partners In Enterprise Ltd, Ground & Lower Ground Floor, 9 St Georges Place, Brighton, United Kingdom, BN1 4GB
Email: info@shakepaws.com

These Terms of Service (“Terms”) apply when you access our website, use our services or place an order with us.

Please read them carefully before placing an order. Nothing in these Terms affects any rights you have under UK consumer law.

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products to you.

2. Using our website

You may use our website only for lawful purposes.

You must not misuse the website, attempt to interfere with its security or operation, introduce malicious software, scrape or reproduce substantial parts of the website without permission, or use the website in a way that infringes the rights of Shake Paws or anyone else.

We may suspend or restrict access to the website where reasonably necessary for security, maintenance, legal or operational reasons.

3. Our products

We try to describe and display our products as accurately as possible.

However, colours and appearance may vary slightly depending on your screen, device and settings. Handmade, printed or natural products may also have small variations between individual items where this is normal for the product.

Product photographs, illustrations, packaging and mock-ups are intended to give a reasonable representation of the product.

We may change or discontinue products at any time. Availability is subject to stock.

Any dimensions, weights or capacities stated on product pages are approximate unless we expressly say otherwise.

4. Orders and contract formation

When you place an order, you are making an offer to buy the products in your basket.

After you place your order, we will normally send you an order acknowledgement or confirmation email. This confirms that we have received your order but does not necessarily mean that we have accepted it.

A contract between you and Shake Paws is formed when we confirm that your order has been accepted or dispatched.

We may refuse or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• there has been an obvious pricing or description error;
• we cannot obtain authorisation for payment;
• we reasonably suspect fraud or misuse;
• delivery is not available to the address supplied; or
• accepting the order would breach applicable law.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order.

Please check the details of your order carefully before submitting it. If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an order can be changed once it has entered processing or dispatch.

5. Prices and payment

Prices shown on our website are in pounds sterling unless stated otherwise.

The product price shown will include any taxes that are applicable to the sale. Any delivery charge will be shown before you complete your order and will form part of the total amount payable.

We may change our prices at any time, but changes will not affect orders that we have already accepted.

We accept the payment methods shown at checkout.

You must provide accurate and complete billing and payment information and must be authorised to use the payment method you provide.

If a price displayed on our website is obviously incorrect because of an error, we are not required to supply the product at that incorrect price. If this affects an order you have placed, we will contact you and give you the option of proceeding at the correct price or cancelling for a refund.

6. Delivery

Available delivery methods, estimated delivery times and delivery charges are shown on our website or at checkout.

Unless we agree otherwise with you, goods will be delivered without undue delay and normally no later than 30 days after the contract is formed.

Delivery dates and timeframes are estimates unless we have expressly agreed that delivery by a particular date is essential.

If an event outside our reasonable control causes a delay, we will try to minimise the effect and, where appropriate, let you know.

The goods remain at our risk until they come into the physical possession of you or a person you have identified to receive them, except where you independently arrange your own carrier who was not offered by us.

You are responsible for providing a complete and accurate delivery address.

7. Your right to cancel an online order

If you are a consumer purchasing online, you will normally have a legal right to change your mind and cancel your order without giving a reason.

For most goods, the cancellation period ends 14 days after the day on which you, or someone you nominate other than the carrier, receives the goods.

Where a single order is delivered in separate deliveries, the period normally runs from receipt of the final item.

To exercise your right to cancel, you must tell us clearly that you wish to cancel before the cancellation period expires. You can contact us by email or use the model cancellation form at the end of these Terms.

After telling us that you wish to cancel, you normally have a further 14 days to return the goods.

Your statutory cancellation rights are separate from any additional or longer returns period we may voluntarily offer in our Refund Policy.

8. Exceptions to the right to cancel

The legal right to cancel does not apply in every case.

Exceptions can include:

• goods made to your specifications or clearly personalised;
• goods that are liable to deteriorate or expire rapidly;
• sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken;
• goods that become inseparably mixed with other items after delivery; and
• other products excluded from the cancellation right by law.

This does not affect your rights where goods are faulty, damaged, not as described or otherwise fail to meet your statutory rights.

9. Returning unwanted goods

Where you exercise your legal right to cancel, the goods should be returned to us within 14 days after you tell us that you wish to cancel.

Unless the goods are faulty, incorrect or damaged on arrival, you are normally responsible for the direct cost of returning them.

You may inspect goods in the same way that you reasonably could in a shop. We may reduce your refund to reflect any reduction in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

Please see our Refund Policy for instructions on making a return and for any additional goodwill returns rights we offer.

10. Refunds following cancellation

Where you validly cancel an order under your statutory cancellation rights, we will refund the amounts due to you in accordance with applicable law.

This normally includes the price of the returned goods and the cost of our standard delivery option, where you paid for delivery.

If you chose a more expensive delivery method than our standard option, we are not required to refund the additional cost of that enhanced delivery service.

We will normally make the refund using the same payment method you used for the original transaction unless otherwise agreed.

We may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, where permitted by law.

11. Faulty, damaged or incorrectly supplied goods

Nothing in these Terms or our Refund Policy limits your statutory rights.

Under UK consumer law, goods supplied by us must be as described, of satisfactory quality and fit for any particular purpose made known to us where the law requires.

If a product is faulty, damaged, incorrectly supplied or does not conform to the contract, you may have rights to reject it, receive a refund, or request a repair or replacement depending on the circumstances and how long you have had the product.

Where the statutory short-term right to reject applies, it will normally last for 30 days after the relevant legal conditions have been met, subject to different rules for goods that can reasonably be expected to perish sooner.

Please contact us at info@shakepaws.com as soon as reasonably possible if there is a problem with your order.

We may ask for photographs or other reasonable information to help us understand and resolve the issue. This does not remove or reduce your statutory rights.

12. Pet food, treats and drink products

Some products sold by Shake Paws may be intended for pets to eat or drink.

You are responsible for checking the product description, ingredients, feeding information, age guidance, storage instructions and any warnings before giving a consumable product to an animal.

Do not give a product to an animal where you know, or reasonably suspect, that the animal has an allergy, intolerance or medical condition that makes the product unsuitable.

Where information is supplied by the manufacturer, we may reproduce that information on our website or packaging. If you are unsure whether a product is appropriate for your pet, you should seek appropriate veterinary advice.

Nothing in this section excludes liability that cannot lawfully be excluded.

13. Intellectual property

The content of our website, including the Shake Paws name, branding, artwork, illustrations, product designs, photographs, graphics, text, video, layout and other original material, is owned by or licensed to Shake Paws unless stated otherwise.

It is protected by applicable intellectual property laws.

You may use the website for your own personal, non-commercial shopping purposes.

You must not reproduce, sell, distribute, modify, republish or commercially exploit our content or designs without our prior written permission, except where permitted by law.

Third-party names, brands and intellectual property remain the property of their respective owners.

14. Third-party services and links

Our website may contain links to third-party websites or use services provided by third parties.

We are not responsible for third-party websites that we do not control. Your use of those websites may be subject to their own terms and privacy policies.

Payment processing, website hosting and certain ecommerce functions may also be provided by third-party service providers.

15. Shopify

Our store is powered by Shopify.

Shopify provides the ecommerce platform and related technology used to operate the store, but your contract for products purchased from Shake Paws is with SHAKE PAWS LTD, not Shopify.

Any questions, complaints, returns or claims concerning products purchased from our store should therefore be directed to us.

16. Privacy

We process personal information in accordance with our Privacy Policy.

Because our store is hosted by Shopify, Shopify and other service providers may process personal information where necessary to provide ecommerce, payment, security, analytics and related services.

Please read our Privacy Policy for further information about how personal data is collected and used.

17. Reviews, comments and feedback

If you submit a review, comment, photograph or other content to us, you confirm that you have the right to submit it and that it does not infringe another person’s rights or contain unlawful, defamatory, abusive or misleading material.

Where you submit content for publication or promotional use, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for the purposes for which it was submitted and for reasonably related promotion of Shake Paws.

We may remove content from our website where we reasonably consider it unlawful, inappropriate, misleading or in breach of these Terms.

18. Errors and website information

We try to ensure that information on our website is accurate.

Occasionally, product descriptions, prices, availability, delivery information or other content may contain an error or omission.

We may correct errors and update information when we discover them.

Where an error affects an order you have already placed, we will deal with it reasonably and in accordance with your statutory rights.

19. Our liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of statutory consumer rights where liability cannot legally be excluded or restricted; or
• any other liability that cannot lawfully be excluded.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that are not foreseeable, or for business losses where you purchase products wholly or mainly for personal use.

20. Events outside our reasonable control

We will not be responsible for delay or failure to perform an obligation where this is caused by an event outside our reasonable control.

If such an event materially affects an order, we will take reasonable steps to minimise the effect and will contact you where appropriate.

Your statutory rights, including any right to cancel because of substantial delay, are not affected.

21. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes to our business, website, products or applicable law.

The Terms that apply to an order will normally be those in force when the contract for that order is formed.

The current version will be available on our website.

22. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

23. Governing law and disputes

These Terms and any contract between you and Shake Paws are governed by the laws of England and Wales.

If you are a consumer living in Scotland or Northern Ireland, you will continue to benefit from any mandatory protections available to you under the law applicable where you live.

Nothing in these Terms prevents a consumer from bringing proceedings in a court that has jurisdiction under applicable consumer law.

If you have a complaint, please contact us first at info@shakepaws.com and we will try to resolve it.

24. Contact us

If you have any questions about these Terms, an order or our products, contact:

SHAKE PAWS LTD
Company number: 14128123

Registered office:
C/O Partners In Enterprise Ltd
Ground & Lower Ground Floor
9 St Georges Place
Brighton
United Kingdom
BN1 4GB

Email: info@shakepaws.com