Refund policy

Returns & Exchanges

If you’d like to return or exchange an item, please contact us first at info@shakepaws.com.

 -Returns are accepted within 30 days of delivery, and items must be in their original condition and packaging.

 -Buyers are responsible for return postage costs and any loss in value if items aren’t returned in original condition.

Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact us info@shakepaws.com within 7 days of delivery so we can put it right. We may ask for a photo of any damage to help us resolve the issue quickly.